Faced with limited visibility into the needs of rural and underserved communities, a major state transportation agency partnered with Syntasa to revolutionize how public sentiment and behavioral data inform infrastructure planning. By integrating data from public feedback, social media, search trends, and web analytics into a centralized analytics hub on Google Cloud Platform, the agency gained a more complete picture of citizen needs. Using Syntasa’s Behavioral Sentiment Analytics solution, they uncovered access gaps, enhanced outreach, and laid the foundation for a smarter, more inclusive transportation system.
Check out the case study to learn how data-driven insights helped drive more equitable public services.
A state transportation agency used Syntasa’s Behavioral Sentiment Analytics to surface underserved communities and inform more equitable transportation planning through AI-powered insights.
